Refund Policy

1. Overview

At Claimnest, we are committed to delivering high‑quality renovation services. This Refund Policy outlines the terms under which you may be entitled to a refund or cancellation of services. Please read it carefully as it affects your rights.

2. Refund Eligibility

Refunds are available under the following circumstances:

• If we fail to commence work within a reasonable time after the agreed start date and you terminate the contract as a result.
• If we are unable to complete the project due to unforeseen circumstances and we agree to cancel, you will receive a refund for any undisputed work completed, minus the cost of materials already procured.
• If you cancel before work has commenced, we will refund any deposits paid, minus a $350 administration fee.

3. Non-Refundable Services

The following are non-refundable:

• Design and consultation fees, unless we are unable to deliver the intended service.
• Costs for materials that have been specially ordered or custom‑made for your project.
• Work that has been completed and accepted by you, unless there is a proven defect covered by warranty.
• Deposit payments after work has begun, except in cases of our breach of contract.

4. Requesting a Refund

To request a refund, please contact us in writing via email at info@claimnest.site or by mail at 511 Church St, Cremorne VIC 3121. You will need to provide your contract number and a detailed explanation of why you believe you are entitled to a refund. We will review your request within 14 business days and notify you of the outcome.

5. Contact Information

If you have any questions about this Refund Policy, please do not hesitate to reach out to our customer service team. We are here to help and will resolve any issues promptly and fairly.