Privacy Policy

1. Introduction

At Claimnest, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our renovation services. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We collect personal information directly from you when you fill in forms, contact us by phone or email, or visit our website. The types of information we may collect include:

• Your name, email address, phone number, and postal address
• Details about your property, renovation preferences, and project requirements
• Payment information (processed securely by our payment providers, we do not store card details)
• Technical data such as IP address, browser type, and pages visited when you browse our site

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including:

• Responding to your enquiries and providing quotes
• Managing your renovation project and communicating with you about progress
• Processing payments and sending invoices
• Sending you promotional emails and marketing updates, if you have opted in
• Analysing website usage to enhance user experience and improve our website

4. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• With trusted service providers who assist us in operating our website and delivering our services, such as IT infrastructure providers and payment processors
• With our professional advisers, including legal and accounting – but only when necessary and under confidentiality
• When required by law, court order, or governmental authority
• In the event of a business transaction, such as a merger or acquisition, your information may be transferred to a new entity

5. Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. You may also object to the processing of your data for direct marketing. To exercise any of these rights, please contact us using the details below. We will respond within 30 days. If you are in the EU, you also have the right to lodge a complaint with your local data protection authority.

If you have any questions or concerns about how we handle your personal data, please reach out to us at info@claimnest.site or by mail at 511 Church St, Cremorne VIC 3121, Australia.